Shopping with Eka
Store policies.
The practical details, presented with the same care as every Eka piece.
01 · From our studio to you
Shipping
Every journey starts with a clear delivery estimate.
- At checkoutOptions, cost & timing
- After dispatchTracking provided
Delivery options, costs, and estimated dates are shown before payment. Ready-to-ship and made-to-order pieces may arrive separately. Tracking is provided when an order leaves the studio.
02 · When plans change
Returns
What can come back—and when—is never hidden in fine print.
- EligibilityShown with your order
- Custom piecesSpecial terms apply
Return eligibility and deadlines are presented with each order. Custom and altered pieces are made specifically for you and may not be returnable unless damaged or incorrect.
03 · Yours stays yours
Privacy
We use the details needed to serve you—and treat them with restraint.
- Account dataLimited to service needs
- Try-on photosCurrent session only
Eka stores only the account, address, preference, and commerce details needed to provide the service. Passwords are never stored in their original form. Virtual try-on photos remain in the current browser session and are discarded when you leave.
04 · Designed for more people
Accessibility
A beautiful experience should also be a considerate one.
- InteractionKeyboard considered
- PresentationReadable & responsive
We design for keyboard navigation, readable contrast, descriptive labels, responsive layouts, and reduced friction. If any part of the experience creates a barrier, please tell the Eka team.
Still wondering?
Let’s make it clear.
Questions about a delivery, return, or custom piece are always welcome.
Contact Eka →